Privacy policy

Privacy Policy

Last updated: March 2026

Reem New York ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Reem New York is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address
  • Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation
  • Account information: Username, password, security questions, preferences, and settings
  • Transaction information: Items you view, add to cart, wishlist, purchase, return, exchange, or cancel, and your past transactions
  • Communications with us: Information you include when contacting us, such as customer support inquiries
  • Device information: Browser type, IP address, network connection, and other unique identifiers
  • Usage information: How and when you interact with or navigate the Services

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
  • Automatically through the Services: From your device when you use our products or services or visit our website, and through the use of cookies and similar technologies
  • From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf
  • From our partners or other third parties

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences, and create a customized shopping experience
  • Marketing and Advertising: To send marketing and promotional communications by email or other channels, and to show you relevant advertisements based on your activity on the Services
  • Security and Fraud Prevention: To authenticate your account, provide a secure shopping experience, and detect or take action against fraudulent or malicious activity
  • Communicating with You: To provide customer support and maintain our business relationship with you
  • Legal Reasons: To comply with applicable law, respond to legal process, enforce our terms and policies, and protect our rights and