Terms of service

TERMS OF SERVICE

Last updated: March 2026

OVERVIEW

Welcome to Reem New York! The terms "we", "us" and "our" refer to Reem New York. Reem New York operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Reem New York is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings. We do not warrant that the appearance or quality of any products will meet your expectations or be identical to how they are depicted in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Reem New York reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Reem New York confirms acceptance and processes your payment.

Please review your order carefully before submitting, as Reem New York may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges. Applicable sales tax will be collected for orders shipped to states where we are required by law to do so.

Prices in our online store may differ from those offered in physical stores or third-party platforms. Promotions are governed by separate terms, which will prevail in the event of any conflict with these Terms.

You agree to provide current, complete, and accurate payment information for all purchases. You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use such payment method; (iii) charges incurred will be honored by your payment provider; and (iv) you will pay all charges, including shipping, handling, and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once products are transferred to the carrier, title and risk of loss passes to you. We are not responsible for lost or stolen packages once marked as delivered by the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, images, graphics, video, audio, and their design and arrangement, are owned by Reem New York, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Reem New York.

Reem New York's names, logos, and slogans are trademarks of Reem New York or its affiliates. Shopify's name, logo, and related marks are trademarks of Shopify. You must not use any such trademarks without prior written permission.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to third-party tools through the Services, which we neither monitor nor control. Such tools are provided "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. If you choose to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Note: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.

Reem New York is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases are made directly with Reem New York. By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Reem New York, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims arising from your transactions with Reem New York.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these privacy policies. Information submitted to the Services may be transmitted to Shopify and third parties in other countries in order to provide services to you.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including commercial use. You represent that you own or have all necessary rights to your Feedback and that it complies with these Terms. We are under no obligation to maintain confidentiality, pay compensation, or respond to any Feedback.

We may monitor, edit, or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable. You are solely responsible for the accuracy and content of any Feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon intellectual property rights; (d) to harass, harm, or defame any person; (e) to transmit false or misleading information; (f) to send spam or unsolicited promotional material; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use of the Services.

You also agree not to: (a) upload malicious code or viruses; (b) reproduce or exploit any portion of the Services; (c) collect personal information of others; (d) use any automated tools, robots, scrapers, or AI agents to access the Services; or (e) interfere with or circumvent any security features of the Services. We reserve the right to suspend or terminate your access at any time for violations of these Terms.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, or cause the deployment of an Agent to access or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person without direct supervision.

No Agent may access the Services unless it: (i) identifies itself in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) does not conceal or mimic human behavior; (iii) responds truthfully when asked whether interactions are from a human or computer; and (iv) does not circumvent any measures intended to block or limit Agent access. We may limit, by technical means, whether and how any Agent accesses the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You will remain liable for all amounts due up to the date of termination. The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any provisions that by their nature should survive.

SECTION 16 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, REEM NEW YORK, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Reem New York, Shopify, and our affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your access to and use of the Services. We may control the defense and settlement of any such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remainder of these Terms shall remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding your use of the Services and supersede all prior agreements and communications.

SECTION 21 - ASSIGNMENT

You may not transfer or assign this agreement or any of your rights under these Terms without our prior written consent. Any such attempt will be null and void. We may transfer or assign these Terms and our rights and obligations without notice to you.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States. You and Reem New York consent to the exclusive venue and personal jurisdiction of the courts located in New York.

SECTION 23 - HEADINGS

Section headings are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or replace any part of these Terms at any time. Changes are effective on the date specified in the notice. Your continued use of the Services following any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

SECTION 25 - CONTACT INFORMATION

For questions about these Terms of Service, please visit our Contact Us page.

Reem New York
New York, United States
reemnewyork.com/pages/contact